Real-Life Communication Tips: From One New Support Worker to Another

Congratulations! If you’ve just finished your 120 hours of practical placement like I did, you know that the "real world" of disability support is quite different from the textbooks. One thing I realized quickly is that you don't need a PhD in psychology to be a great communicator.

As new workers starting our journey in the NDIS sector, we often worry about saying the "right" thing. But in reality, good communication is more about how we make our clients feel rather than the fancy words we use. Here is a simple guide to communication that I found actually works during my placement.

1. The "Listen More, Talk Less" Rule

When we are nervous on a new shift, we tend to talk too much to fill the silence. I’ve learned that the best thing you can do is just listen.

  • Be Present: You don't always have to be doing a task. Sometimes, just sitting with a client and listening to their stories is the most important "work" you can do.

  • Don't Rush the Answer: This was a big one for me. Some clients need a bit more time to think. If you ask, "What would you like for lunch?", wait a full 10 seconds before asking again. Silence isn't awkward; it’s giving them space.

2. Your Body Language Speaks First

Before you even open your mouth, your client is looking at your face and posture. If you look stressed or rushed, they will feel it too.

  • The Eye Level Trick: If your client is in a wheelchair or sitting on the couch, don't stand over them. Pull up a chair or kneel down so you are at the same eye level. it makes the conversation feel like a partnership, not a "boss and worker" situation.

  • Smile and Open Up: It sounds simple, but a genuine smile goes a long way. Keep your arms uncrossed and try to look relaxed, even if you are a bit nervous inside!

3. Keep it Simple and Clear

During our Certificate III, we learned many technical terms, but our clients just want to understand what's happening next.

  • Short Sentences: Instead of saying, "I was thinking that perhaps we could consider going to the supermarket now," try: "Would you like to go to the shops now?"

  • One Thing at a Time: Don't give too many instructions at once. "Let's put on your shoes" is much easier to follow than a list of three different tasks.

4. Choice and Control in Every Word

The NDIS is all about giving power back to the client. We can do this through simple communication every day.

  • Give Two Options: Instead of asking an open question like "What do you want to wear?", try: "Would you like the blue shirt or the red one?" This makes it easier for the client to make a choice and feel in control.

  • Ask, Don't Tell: Instead of saying "It's time for a walk," try asking "Are you ready for our walk now?" It’s a small change that makes a huge difference in how the client feels respected.

Final Thoughts: Learning Together

As I prepare to start my first official shifts, I realize that I won't get it perfect every time. And that’s okay! Most clients appreciate it when they see you are trying your best to understand them.

Communication is a skill that grows every day you spend on the job. Don't be afraid to ask your client, "Am I explaining this clearly?" or "How do you prefer to be spoken to?" They are the experts in their own lives, and we are there to support them.

Let’s take what we learned in our placement and bring some heart into our communication. Good luck on your first shift—we’ve got this!

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