How to Write Simple and Professional NDIS Shift Notes (For Beginners)

Welcome back to Simple Oz Guide!

As I am getting ready to start my first official casual shifts this May, I am reviewing everything I learned during my 120-hour placement. One of the most important things I realized is that writing good shift notes is just as important as the physical care we provide.

When you finish a busy shift, it is tempting to just write "Client was fine" and go home. But your notes are actually official documents. If you are a beginner support worker like me, here are some simple and easy tips on how to write clear, professional shift notes.

1. Stick to the Facts (Be Objective)

The golden rule of shift notes is to write only what you see, hear, or do.

Do Not Guess Their Feelings 

You should never write your personal opinions or guess how the client is feeling inside. Just describe the actions.

  • ❌ Bad Example: "The client was angry today and hated his lunch."

  • ⭕ Good Example: "The client pushed his plate away and said, 'I do not want to eat this.'"

Keep your sentences simple and factual. This protects you and gives a true picture of the client's day.

2. What to Include Every Time

When the next support worker comes in, your notes should help them understand exactly what happened. Always try to include these three things:

A Simple Checklist for Your Notes

  1. Time and Tasks: What time did you start, and what exact tasks did you help with? (e.g., "Assisted with morning shower, prepared a sandwich, and drove the client to the local park.")

  2. Client's Condition: Did they look healthy? Did they complain of any pain or tiredness?

  3. Handover Information: Is there anything the next worker must know? (e.g., "Client has a doctor's appointment tomorrow at 10 AM. Please make sure they bring their Medicare card.")

3. Use Simple, Professional Words

You do not need to use difficult medical English. However, using a few professional words makes your notes look much better to your manager and the NDIS.

Easy Vocabulary Upgrades

  • Instead of "Client walked fine," use "Client mobilized independently."

  • Instead of "Client wouldn't do it," use "Client declined to participate."

  • Instead of "Client was mad," use "Client appeared distressed."

  • Instead of "I made him eat," use "I encouraged the client to eat."

Final Thoughts

Writing notes at the end of a long day can feel tiring, but it gets much easier with practice. Remember, good documentation protects both you and the client. Practice writing short, clear, and honest notes.

I am very excited (and a little nervous!) to start my real shifts in May. I will keep sharing my journey and practical tips here on the blog. See you in the next post.

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